In 2022, utilities have faced a raft of new challenges. Fresh from the coronavirus pandemic, they have been met with dislocation on a global scale, an unprecedented cost of living crisis, and the continued drive to achieve net zero carbon emissions. Through it all, public service has remained the industry’s watchword and frontline workers have kept the UK connected and continued to support customers through exceptionally challenging circumstances. This year, the industry will recognise this commitment and dedication with new categories.