Celebrating utilities that are successfully adopting and deploying AI. This award recognises organisations that have embraced AI at pace to unlock efficiencies, improve service delivery and demonstrate clear business value.

Sponsored by: 

Finalists:

Eleclink and IBM - AMAI — Advanced Monitoring and Asset Intelligence 

E.ON Next - Vulnerable Voice Analytics 

E.ON Next and Kraken Technologies - Magic Ink: AI tool for faster (and happier) service delivery 

Everflow - Project Merlin & Ask Evie: putting technology to work for people

EXL Service (UK) and Thames Water - Digital Automation Transformation  

Keen AI and National Grid Electricity Transmission - VICAP (AI-Powered OHL Inspection and Condition Assessment Programme) 

Northern Powergrid and Faculty AI - Artificial Forecasting (AF) SIF Beta 

Pennon Group and AiDash - BNGAI: Group-wide AI biodiversity baselining across three water companies 

Recognising companies leading the way on decarbonisation by reducing emissions across their own business and projects. This award celebrates technical, operational and service innovation with a tangible impact on carbon and a clear, measurable plan for the future – including work with employees to drive behaviour change across the workforce.

Sponsored by:


Finalists:

National Grid DSO - Carbon-Smart Flexibility: Making Every Unit of Clean Energy Count 

P.F. Cusack (Tools Supplies), Affinity Water, CLC Utilities and McFadden Utilities - Closing the Loop on Traffic Management Recycling 

Scottish Water - Beyond Net Zero 

SSEN Transmission - Asset Management and Operations Teams SF6 emissions reduction 

United Utilities & Accenture - Simpler, Smarter, Better: Transforming Operational Carbon Reduction  

WGM Engineering and Scottish Water - Remanufacturing Critical Raw Water Pumps 

Recognising world-class approaches to integrated working between supply chain partners and utilities, and the role this plays in delivering resilient and efficient lifeline services.

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Finalists:

Arup, Binnies and Thames Water - Engineering Collaboration: Delivering Better Outcomes Through Behavioural Science 

Detectronic, Yorkshire Water, Marvel Group and Rotherham Metropolitan Borough Council - Water Industry Academy 

E.ON Next and Kraken Technologies - Maximising MHHS success by leading from the front  

National Energy Action - Warm Homes, Healthy Futures  

Southern Water & Samotics - From pilot to programme: scaling early warning as one team 

The Consumer Council for Water and Taylor McKenzie Research - Water Voice 

Utilita Giving - One Call That's All 

Yorkshire Water, Netmore and M Group Water - A smarter future - Rolling out smart water meters 

Highlighting the leadership role utilities play in helping consumers change their behaviour to reduce consumption, strengthen water and energy security and cut carbon emissions. This award celebrates companies that have engaged meaningfully with their customers to deliver measurable impact – from changing how people use energy and water to minimising pollution and network issues and rolling out low carbon technologies.

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Finalists:

Jersey Water - Water saving campaigns: Reduce Your Use and Like Big Butts  

Northumbrian Water - Bin The Wipe 

Ofgem, Smart Energy GB & Energy UK - Radio Teleswitch Service phase out campaign 

Portsmouth Water and Vyntelligence - Digital Water Efficiency Deployment  

Severn Trent & Nectar 360 - Saving Water, One Badge at a Time 

SMS - Metis 

Utilita Energy - Live Carbon Dashboard 

Wave and SaveMoneyCutCarbon - Wave’s Big Blue Eco Booster Project 

Celebrating utilities that have gone above and beyond to deliver outstanding customer experience and engagement over the past year, through initiatives that exceed regulatory requirements and bring tangible benefits to customers.

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Finalists:

Cadent and Cogna - Improved Lettering and Notifications 

E.ON Next - Customer Experience  

Everflow - Making utilities simple with AI assistance 

Lanes Group and Southern Water - Transforming the Wastewater Customer Journey 

Scottish Water/Efficient Service Delivery (ESD) - Glenfarg Water Treatment Works - Community Partnership Programme 

SP Energy Networks - SPT Customer Liaison Team 

SSEN and Accenture - Customer Transformation - Contact Reimagined 

Wave - Making every customer interaction count 

Showcasing the ways utilities are offering tailored support to vulnerable customers – from households struggling financially to people facing disability, digital exclusion or other pressures that affect their ability to pay. This award celebrates companies that have gone the extra mile, beyond their regulatory requirements, to support those who need it most.

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Finalists:

Cadent 

National Grid Electricity Distribution 

Northern Gas Networks 

Scottish and Southern Electricity Networks (SSEN) Distribution 

SP Energy Networks in partnership with Hope 4U 

Wales & West Utilities and Centre for Sustainable Energy - WHAM (Warm Homes Advice & Money) 

Wessex Water 

UK Power Networks 

Utilities are spearheading an unprecedented wave of infrastructure buildout. This award celebrates the contractors, engineering consultants and other supply chain partners involved in the design, build and maintenance of utility infrastructure and assets.

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Finalists:

Avove 

Clancy 

Deecon Consulting  

JSM Group 

Kier Group 

Lanes Group 

SDS Infrastructure 

Stantec 

WGM Engineering  

Recognising the utilities embracing digital opportunities to operate more efficiently and effectively while delivering better outcomes for customers.

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Finalists:

Dŵr Cymru Welsh Water & Accenture - Customer Engage Programme 

Elexon and Avanade - MHHS: Delivering the digital backbone of Britain's future 

Power NI - Better Together: Accelerating digital adoption through customer-led transformation 

Severn Trent Water and Vyntelligence - Wet Well Cleansing: Video AI-Driven Pollution Prevention 

SP Energy Networks & Accenture - Mobility & Scheduling 

SSEN Transmission - Transmission Network Digital Substation (TReNDS) 

UK Power Networks - Constellation – Giving the Grid a Digital Voice 

Water Direct - Water Direct Connect: Transforming Customer Response Through Digitalisation 

Recognising the utilities embracing digital opportunities to operate more efficiently and effectively while delivering better outcomes for customers.

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Finalists:

British Gas/Centrica - Centrica Transformation Delivery Team 

EXL Service (UK) and British Gas - The Inclusive Batch – British Gas Payments 

Northumbrian Water - TIDE: Together for Inclusion, Diversity and Equity 

Southern Water – PPE for safety, comfort and inclusion 

TotalEnergies Gas & Power - TWICE Network 

United Utilities - Opportunity for All 

Utilita Energy - Smart Meter Apprenticeship 

Awarding a company or project driving the development of flexibility markets in the UK, with a clear commitment to customer inclusivity, user experience and enabling energy flexibility. This award highlights forward-thinking approaches to flexibility, storage and balancing markets that support grid decarbonisation, reduce the need for reinforcement and embrace the rollout of digital infrastructure.

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Finalists:

E.ON Next - Flex for All 

E.ON Next and Kraken Technologies - Kraken Residential Flexibility 

Eclipse Power - Carpenters Yard: The UK’s largest ‘zero bills’ housing development  

National Energy System Operator and Smith Institute - CrowdFlex 

National Grid DSO - More Ways to Flex: Delivering Together  

Scottish and Southern Electricity Networks (SSEN) Distribution - Flexibility Cost-Benefit Analysis tool 

SP Electricity North West - BiTraDER  

SP Energy Networks - Growing an Inclusive Flexibility Market for All 

UK Power Networks - A Mature Flexibility Market Built on Firsts 

Showcasing the projects playing a critical role in the UK's energy sovereignty and security. This award highlights work deploying low carbon generation and storage, accelerating grid connections and decarbonising the gas grid to support a decarbonised UK energy system.

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Finalists:

Centrii - A Purpose-Built Cyber Risk Platform for Renewable Energy 

National Gas, Equinor, Centrica and SSE Thermal - Humber Hydrogen 

SP Energy Networks - StormFlex: Harnessing Low-Carbon Flexibility to Strengthen Energy Security 

SSEN Transmission and National Grid Electricity Transmission - Eastern Green Link programme: building Britain’s future energy backbone 

Recognising utilities leading the way in protecting the environment through new forms of green infrastructure such as nature-based solutions and wetlands, supporting biodiversity, and partnering with farmers, landowners and other stakeholders.

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Finalists:

Affinity Water, Environment Agency, Hertfordshire and Middlesex Wildlife Trust, the River Beane Restoration Association and FWAG - The Restoration of the River Beane Catchment 

Heartland Pipelines, Severn Trent Water and Hafren Dyfrdwy - Lake Vyrnwy Wet Woodland Restoration Project 

National Grid Electricity Transmission - An integrated approach for Carbon and Nature investment 

Northumbrian Water - Bluespaces 

Scottish Hydro Electric Power Distribution, Gutteridge Haskins & Davey, Guidehouse Europe, Frontier Economics, Great Yellow & James Hutton - Nature 4 Networks 

Severn Trent - Nijuis Ammonia Recovery 

Stantec, Yorkshire Water and Mott MacDonald Bentley - Dearne Reach Integrated Constructed Wetland 

United Utilities - River Rangers - Stewardship beyond our asset base  

United Utilities, Oldham Council & Arup - Rainwater Management Masterplan – Oldham 

Celebrating best-in-class performance and innovative approaches to delivering infrastructure projects that drive efficiency, productivity and social value. This award recognises how utilities are using digital tools, new workforce approaches and collaboration to deliver projects cost-effectively and efficiently.

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Finalists:

Barhale in partnership with Mace Dragados JV (MDJV), Thames Water and Cadent - Euston Station – Northern Utility Diversions   

South East Water and Murphy - Butler Water Treatment Works: Helping to secure Kent's water supply 

Last Mile - Dagenham Green 

Northern Powergrid - Connecting Rural Upper Coquetdale: Delivering Power, Connectivity and Resilience  

SSEN Transmission - Wind Farm Grid Connections by Modular Substation 

Stantec, Southern Water and CMDP+ - Bewl Drawdown Improvements Scheme 

Tideway - Delivering Tideway: Collaboration, Innovation and Lasting Value 

United Utilities, Cadent, and Network Plus - Digging once: Pioneering water and gas collaboration for infrastructure  

United Utilities Enterprise  

Celebrating best-in-class performance and innovative approaches to delivering infrastructure projects that drive efficiency, productivity and social value. This award recognises how utilities are using digital tools, new workforce approaches and collaboration to deliver projects cost-effectively and efficiently.

Sponsored by:

Finalists:

• Cadent - Making the Invisible Visible: Digital Platform for Leakage Analytics  

• National Grid Electricity Distribution, in collaboration with Octopus Energy, Scottish Power, Sero, West Midlands Combined Authority, Welsh Government, Guidehouse, Passiv, SP Energy Networks and National Energy Action - Equitable Novel Flexibility Exchange (EQUINOX) 

• National Grid Electricity Transmission and Hyperion Robotics - 3D Concrete Printed Sustainable Substation Foundations 

• Selwood and United Utilities - United Utilities EIP - SelTank from Trial to BAU 

• SES Water - iDMA Smart Network 

• SP Electricity North West - Active Network Management 

• UK Power Networks - Power Cut Preventers 

• Yorkshire Water & Samotics - From industry first to standard practice: burst rising main detection 

Celebrating best-in-class performance and innovative approaches to delivering infrastructure projects that drive efficiency, productivity and social value. This award recognises how utilities are using digital tools, new workforce approaches and collaboration to deliver projects cost-effectively and efficiently.

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Finalists:

IBM, NESO & University of Oxford - Real Time Predictor 

Northumbrian Water and Softwire - Smart Alarm Management 

Northumbrian Water, Cura Terrae Water, the University of Sheffield, Minicam, Spring Innovation - Pipebot 

nxzen, UK Power Networks and Transport for London - Smarter Streetworks 

Octopus Energy and Kraken - Arlo: Scaling Empathy and Trust through Utility-Grade AI 

Severn Trent & Nectar 360 - Saving Water, One Badge at a Time 

Severn Trent - Storm Generator 

SP Energy Networks - Predict4Resilience (P4R) 

Celebrating the achievements of emerging talent within the energy sector over the past year. Finalists have been working in the utilities sector for seven years or less.

Sponsored by: 

Finalists:

Poppy Airey, Xoserve 

Deepanjali Dayal, SSEN Transmission 

Lois Efe, SSEN Distribution 

Kaiden Goodall, National Grid 

Hannah Harris, UK Power Networks 

Cuong Pham, Firstsource 

Faye Ronald, SP Energy Networks 

Glenn Waktare, SSEN Transmission 

Celebrating the achievements of emerging talent within the utilities supply chain over the past year. Finalists have been working in the utilities sector for seven years or less.

Sponsored by: 

Finalists:

Ethan Ashton, Caecillian Utilities 

Tom Bowman, Grundfos 

Laura Friel, Pastdue Credit Solutions 

Rowan Hutchinson, Stantec 

Helen Jones, Lanes Group 

Mehr Lamba, Sirio 

Tom Pooley, M Group 

Jack Roberts, OCU Group 

Zac Spearman-Weaver, Sirio 

Celebrating the achievements of emerging talent within the water sector over the past year. Finalists have been working in the utilities sector for seven years or less.

Sponsored by: 

Finalists:

Isabel Atkins-Mcilwaine, South West Water 

Chloe Baxter, Scottish Water 

Becca Donohoe, Northumbrian Water  

Ciara O'Shea, Scottish Water 

Ellie Parker, United Utilities 

Dan Perry, Affinity Water 

Celebrating best-in-class employers adopting novel ways to train and develop their people, with clear plans to future-proof their workforce. This award recognises companies finding new ways to plug the skills gap and strengthen their offer to employees.

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Finalists:

Cadent - Safe+Well experience reimagines skills and safety training 

EDF - Small Business Sales Excellence Programme 

IMSERV - From Compliance to Capability: IMSERV's Learning Transformation 

M Group - Sector Entry Pilot launched to tackle industry skills gap 

National Grid - Powering Britain's Future: National Grid's Skills & Training Programmes 

National Grid & Capgemini - Aimee Silva – AI Learning Mentor 

SSE and Active Training Team - Faskally Safety Leadership Centre 

UK Power Networks - Plugging the utility skills gap 

Utilita Energy - Smart Meter Apprenticeship 

Acknowledging the positive contribution utilities make to society beyond their core operations. This award recognises organisations delivering meaningful, measurable social value for customers, communities, employees and the environment – whether through a hiring initiative, local community engagement or social value added through a capital project.

Sponsored by:

Finalists:

Cadent and The Warm Homes Network  

DT Hughes Building Contractors and SP Energy Networks - Powering Local Futures 

OCU Group and SSEN - Creating a lasting legacy  

SES Water - River Mole Citizen Science Partnership   

SP Electricity North West - Our Social DSO Strategy 

Tideway - Beyond the Tunnel - Tideway’s Lasting Social Value Legacy 

UK Power Networks - People, partnerships and power 

Utilita Energy - Utilita Energy Hubs 

Wave - Social & Sustainability Promise 

Recognising the organisations supporting utilities at a strategic level, creating solutions for customers, planning services for the future, responding to evolving policy and regulation and strengthening internal processes.

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Finalists:

Arlington Water 

AVEVA, PowerRunner, Sisco and UK Power Networks

Experienced Energy Solutions 

Hope 4U 

Kraken Technologies 

The University of Glasgow and Scottish Power Energy Networks 

Transcend

Water Direct 

Yorkshire Water & M Group 

Recognising an outstanding team that has gone above and beyond the call of duty to deliver benefits for customers, stakeholders and the wider business.

Sponsored by:

Finalists:

Firstsource (part of OVO Energy) - Ask Tili Channel Sales Team  

IMSERV - Health Safety & Environment Team 

Northumbrian Water - Storm Overflow Reduction Team 

SP Energy Networks - DSO Team 

SSEN Transmission - Sustainability team 

UK Power Networks - Network Access team 

UK Power Networks - Think Secure 

Utilita Energy - Utilita Field Services 

Wales & West Utilities - Customer Services / Hyper Care Team 

Highlighting the companies making the most effective use of data to drive efficiencies, speed up innovation, progress net zero and benefit customers.

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Finalists:

Camlin Group 

FYLD - Unlocking real-time field data to make every utility job predictable 

Kraken Technologies - Kraken Generation Flexibility 

Northumbrian Water - Smart Sewers 

Samotics - From signal to intervention: 2,000 detections that led to action 

SP Electricity North West - LCT Readiness Checker 

SSEN - Near Real-Time Data Access (NeRDA) 

Thames Water and Baringa Partners - Turning Smart Metering from Output-Led to an Outcome-Led Value Engine 

UK Power Networks - From network data to Net Zero connections 

Celebrating utilities whose culture and performance make them all-round industry exemplars. This award recognises companies going above and beyond regulatory requirements to set and meet ambitious targets on delivering for customers, promoting diversity and enhancing the reputation of the wider sector.

Sponsored by:

Finalists:

Brook Green Supply 

E.ON Next 

National Grid Electricity Distribution 

Northern Gas Networks 

Northumbrian Water 

Octopus Energy 

Southern Water 

UK Power Networks 

Utilita Energy