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Celebrating the utilities that have gone above and beyond in providing outstanding customer experience and engagement over the past year. This award is focused on initiatives that go beyond regulatory requirements and can demonstrate evidence of tangible benefits to customers.
2025 WINNERS:
Octopus Energy - Empathy and Innovation Driving CX Excellence
2025 FINALISTS:
Cadent - Make the right call' campaign
E.ON Next - CX at E.ON Next
Northumbrian Water Group - Smart from the Start, Unlocking Your Customer Super Powers
Octopus Energy - Empathy and Innovation Driving CX Excellence
SGN - Never walking away from a customer in need
UK Power Networks - Reinventing customer experience and trust
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Showcasing the ways in which utilities are offering tailored support to vulnerable customers of all kinds. This includes households struggling financially but also other forms of vulnerability, whether that is disability, digital exclusion or other pressures that could impact on their ability to pay utilities bills.
2025 WINNERS:
Utilita Energy
2025 FINALISTS:
British Gas
Cadent
E.ON Next
Firstsource and E.ON Next
SSEN Distribution
Thames Water
Utilita Energy
SPONSORED BY:
Over the next few years utilities will spearhead an unprecedented wave of infrastructure buildout. This award celebrates the contractors, engineering consultants and other supply chain partners involved in the design, build and maintenance of critical utility infrastructure and assets.
2025 WINNERS:
Stantec
2025 FINALISTS:
Affinity Water and OCU Group
Caledonia Water Alliance
Clancy
Flow Automated Intelligence in partnership with Tata Consultancy Services for Scottish Power Energy Networks
Lanes Group
Stantec
United Infrastructure and National Gas - Feeder 5: Innovation in Gas Pipeline Construction
SPONSORED BY:
Highlighting the wider impact utilities can have on the communities they operate in as well as their role as stewards of the environment and their wider responsibilities as socially-conscious companies. This award celebrates companies that are going beyond regulatory requirements and can show both ambition and impact over the past 12 months.
2025 WINNERS:
United Utilities - Driving change through rainwater innovation
2025 FINALISTS:
Northumbrian Water Group - Making Harts’ Smart
OVO - Climate Transition Plan
Severn Wye Energy Agency - Reach Out
SP Energy Networks partnership with Wrexham AFC Foundation
SSEN Distribution, GHD, Frontier Economics and ScottishPower Transmission - Nature4Networks
UK Power Networks - Never Forget
United Utilities - Driving change through rainwater innovation
SPONSORED BY:
Celebrating best-in-class performance and innovative approaches to delivering infrastructure projects for the benefit of customers and the environment.
2025 WINNERS:
Clancy & Thames Water - Delivering the impossible
2025 FINALISTS:
Affinity Water & OCU GROUP - Connect 2040 – Chaul End & Preston, New Strategic Reservoirs
Avove & Severn Trent - Strelley to Redhill Trunk Main
Clancy & Thames Water - Delivering the impossible
Eastern Green Link 2 – An electricity superhighway for the energy system of the future
M Group Water - Millenium Main
Northumbrian Water Group and Esh Stantec - WINEP Durham Transfers Scheme
Northumbrian Water Group - Layer to Langford Pipeline
SGN - Birnam to Logierait High Pressure Pipeline Diversion
SPONSORED BY:
Celebrating the ambition, creativity and determination of utilities as they push the boundaries of collaborative innovation.
2025 WINNERS:
Last Mile Heat (Joint venture between Last Mile and Rendesco) - Welborne Garden Village Heat Network
2025 FINALISTS:
Good Energy and Granular Energy - Hourly Matching: Accelerating the transition to 24/7 clean energy
Last Mile Heat (Joint venture between Last Mile and Rendesco) - Welborne Garden Village Heat Network
Northumbrian Water Group - Smart Sewers
OVO Energy and Kaluza - Battery Boost
Serimax in collaboration with Anglian Water - Driving Water Efficiency with Spatter-free Pipeline Welding & Minimal Flush
SGN - High Volume Gas Escape Toolkit
UK Power Networks - UK’s first day-ahead flexibility market
United Utilities - Beyond ALT-P: Taking plant-based coagulants from bench-scale to BAU
SPONSORED BY:
Highlighting the important leadership role utilities play in helping to decarbonise the homes of millions and encouraging behaviour change that ultimately results in lower consumption of energy and / or water. This award celebrates companies that have engaged meaningfully with their customers and acted on this to produce initiatives that can demonstrate a measurable impact.
2025 WINNERS:
Oxfordshire County Council and SMS - Energy Saver App
2025 FINALISTS:
British Gas - Project Florida
Good Energy and Granular Energy - Hourly Matching: Accelerating the transition to 24/7 clean energy
Northern Powergrid & E.ON Next - Empower Flex
Oxfordshire County Council and SMS - Energy Saver App
SSEN Transmission - Pathway to 2030
UK Power Networks - Redefining utility engagement for a fair and flexible future
Utilita Energy - Power Price List
SPONSORED BY:
Celebrating utilities whose cultures and performance demonstrate they are all-round industry exemplars. This award celebrates the companies that are going above and beyond regulatory requirements, to set and meet ambitious targets on delivering for customers, advancing net zero, promoting diversity and enhancing the reputation of the wider sector.
2025 WINNERS:
UK Power Networks
2025 FINALISTS:
E.ON Next
National Grid Electricity Distribution
Northumbrian Water Group
Octopus Energy
SP Energy Networks
SSEN Distribution
UK Power Networks
Utility Warehouse in partnership with Gentrack
