Showcasing the ways in which utilities are offering tailored support to vulnerable customers of all kinds. This includes households struggling financially but also other forms of vulnerability, whether that is disability, digital exclusion or other pressures that could impact on their ability to pay utilities bills.  This category celebrates companies that have gone the extra mile and exceeded their regulatory requirements to provide targeted support to those that need it most.   

Eligibility: Entries for this category must either be from a UK utility or in partnership with one  

Entries for this category should show evidence of:  

• Genuine customer engagement to identify the evolving needs of vulnerable customers   
• Innovative new ways of working and new products developed to deliver on these core customer needs   
• Resources committed over the past year to support vulnerable customers   
• Measurable impact on those customers   

Entry form:  

Section 1: A 100-word headline summary of your entry for publication if you are shortlisted  
Section 2: Outline of work done over the past year to provide support for vulnerable customers (Max 250 words)  
Section 3: Why your company deserves to win the Customer Support Award (Max 500 words)  
Section 4: Key statistics to support your entry (Max 200 words)