Celebrating the utilities that have gone above and beyond in providing outstanding customer experience and engagement over the past year. This award is focused on initiatives that go beyond regulatory requirements and can demonstrate evidence of tangible benefits to customers.   

Eligibility: Entries for this category must either be from a UK utility or in partnership with one  

Entries for this category should show evidence of:  

• Responding to a range of customer needs  
• Innovative new ways of working / communicating to deliver on these customer needs, going beyond regulatory requirements   
• Measurable improvements in customer engagement / experience   
• Ambition to go even further – with clear targets for how customer experience will be improved over the next 12 months  

Entry form:  

Section 1: A 100-word headline summary of your entry for publication if you are shortlisted  
Section 2: Outline of work done over the past year to improve customer experience, including goals set out and how these were achieved (Max 250 words)  
Section 3: Why your company deserves to win the Customer Experience Award (Max 500 words)  
Section 4: Key statistics to support your entry (Max 200 words)