Previous Winners 2016


Customer Engagement Award
Winner: Dŵr Cymru Welsh Water


Supply Chain Excellence
Winner: Openreach, Morrison Utility Services & Hire-A-Lite


Smart Utilities Award
Winner: Centrica 


IT Initiative of the Year
Winner: Thames Water and eight2O
Highly commended: 4Delivery & Southern Water


Community Initiative of the Year
Winner: npower and Macmillan Cancer Support
Highly commended: Thames Water, Enfield Council and Friends of Firs Farm


Staff Development Award
Winner: British Gas


Team of the Year - Customer facing 
Winner: Northern Ireland Water & Echo Managed Services


Team of the Year - Back office 
Winner: Northumbrian Water Group


Environment Award
Winner: Severn Trent 


Customer Care Award
Winner: SP Energy Networks


Capital Project Management Award
Winner: United Utilities with Galliford Try, Costain and Atkins


Marketing Initiative of the Year
Winner: First Utility


Utility of the Year
Winner: UK Power Networks

Rewarding achievement at the networking event of the year

Previous Winners 2015


Customer Care Award
Winner: UK Power Networks

Capital Project Management Award
Winner: Southern Water

Community Initiative of the Year
Winner: National Grid

Environment Award
Winner: Severn Trent Water

Excellence in Street works in association with NJUG
Winner: Kier/Clancy Docwra/Anglian Water/Roadmender 

IT Initiative of the Year
Winner: Drax Group Plc in partnership with Darktrace

Marketing Initiative of the Year
Winner: UK Power Networks

Smart Utilities Award
Winner: UK Power Networks

Staff development award
Winner: GDF SUEZ Energy UK

Supply Chain Excellence 
Winner: SGN

Team of the Year
Winner: SGN

Utility of the Year
Winner: 
UK Power Networks

Rewarding achievement at the networking event of the year

Previous Winners 2014


Capital Project Management Award
Winner: United Utilities, MWH and Land & Marine

Community Initiative of the Year
Winner: E.ON
 
Customer Care Award
Winner: Wales & West Utilities
 
Digital Utilities Award
Winner: UK Power Networks
 
Environment Award
Winner: United Utilities

Excellence in Street works in association with NJUG
Winner: Scotia Gas Networks
 
IT Initiative of the Year
Winner: Wales & West Utilities & Enzen
 
Marketing Initiative of the Year
Winner: Thames Water
 
Staff Development Award
Winner: Yorkshire Water Services
 
Supply Chain Excellence  
Winner: UK Power Networks
 
Team of the Year
Winner: United Utilities Business
 
Utility of the Year
Winner: Western Power Distribution 

Rewarding achievement at the networking event of the year

Previous Winners 2013

  

Capital Project Management Award
Winner: Fulcrum

Community Initiative of the Year
Winner: Northumbrian Water Ltd

Customer Care Award
Winner: Ecotricity Group
 
Digital Utilities Awards
Winner: Scotia Gas Networks
 
Environment Award
Winner: Northumbrian Water Ltd
 
IT Initiative of the Year
Winner: SSE plc
 
Marketing Initiative of the Year
Winner: Northumbrian Water Ltd
 
Staff Development Award
Winner: United Utilities
 
Supply Chain Excellence
Winner: Northumbrian Water Ltd
 
Team of the Year
Winner: RWE npower
 
Utility of the Year
Winner: Northumbrian Water Ltd
 
Industry Champion Award
Winner: Basil Scarsella

Rewarding achievement at the networking event of the year

Previous Winners 2012

 

Marketing Initiative of the Year

Winner: ScottishPower, for a personal approach to reducing customer attrition. Judges said ScottishPower set out to retain customers and by doping so saved money and improved some performance measures


IT Initiative of the Year

Winner: Northern Ireland Electricity with Power NI, for a three year programme preparing for retail competition that was completed on schedule


Environment Award

Winner: South West Water, for Upstream Thinking, for a project that worked with farmers to transform water quality. Judges said it was an impressive project beating very strong competition


Team of the Year

Winner: UK Power Networks for the team that installed and managed a new electricity network for the Olympic Park. Judges said the scale of the project was incredible and the results were impressive


Capital Project Management Award

Winner: Scotia Gas Networks, for replacing three undersea gas pipelines to the Isle of Wight with a new dual pipeline, a project that required complex directional drilling while meeting strict environmental requirements.


Community Initiative

Winner: Southern Water, for 20 years of the Learn to Swim programme. Judges said the programme, in which over 600,000 people have learned to swim, was “way out in front”


Customer Care

Winner: Wales and West Utilities for a customer care approach that ranged from arts to role playing interactions. Judges said WWU had demonstrated that you can improve on customer satisfaction even when the company is already a strong performer


Staff Development

Winner: Scottish Water, for creating a holistic set of youth employment initiatives that “overfilled the youth employment pipeline” Judges said the project had a good methodology with strong outputs and tangible results for those involved. 


Supply Chain

Winner: Wales and West Utilities, for following last year’s transformation of the logistics department by transforming the procurement departments


Utility of the Year

Winner: UK Power Networks - Judges were impressed as much by the company’s dramatically improved performance against key performance indicators as by the immense effort marshalled from across the company to build and operate the power network needed at the Olympic Park. What won the company the award was that both sides of the company’s aims were achieved simultaneously and neither challenge had detracted from performance elsewhere.

Rewarding achievement at the networking event of the year

Previous Winners 2011


Capital Project Management Award

Winner: Southern Water – Hardham Reservoir

Southern Water built its first new reservoir for 30 years in the South Downs Country Park, next to an RSPB sanctuary and a wildlife reserve. The judges praised Southern Water for a reservoir project that came in under budget and on time.

Community Initiative of the Year

Winner: Total Gas & Power – Total Green Schools

Total forges a partnership with Young People’s Trust for the Environment to create an exciting awards scheme . The Green School Awards enables primary school children to take a real interest in the environment. Judges said this was a wide-ranging scheme neatly linked to the national curriculum.

Customer Care Award

Winner: Ecotricity

Ecotricity’s approach to its customers does not score representatives on metrics like length of call. Instead the aim is to resolve all customer issues, and 85 % of customers are satisfied when they ring off.

Environment Award

Winner: Scottish and Southern Energy

SSE built ten zero carbon homes and is following their use to see how the homes worked in practice and what it meant for the inhabitants to live in zero carbon housing. It was described by the judges as genuinely innovative, going way beyond what the company was required to do.

IT Initiative of the Year

Winner: Southern Water – Intelligent Water Metering

As part of an ambitious metering programme Southern Water sought out and installed intelligent meters that could identify and help prevent leaks. The judges said Southern Water’s project could demonstrate clear successes.

Marketing Initiative of the Year

Winner: Wessex Water

Wessex Water’s “twenty twenty” campaign gives customers water efficiency advice and encourages them to save 20 litres of water a day. The judges said Wessex had an innovative approach that drove the message across a variety of platforms.

Staff Development Award

Winner: Thames Water Utilities

Thames Water linked performance reviews to personal and company development plans and succession planning, aiming to step up performance permanently across the organisation. The judges said Thames was a clear winner, bringing sustainable improvement to every employee.

Supply Chain Excellence

Winner: Wales & West Utilities

Wales and West Utilities wanted to go further than changing individual strands of performance measures. It wanted a step change in its logistics to create a lower-cost end to end supply chain operation.

Team of the Year

Winner: Loop Customer Management

Members of Yorkshire Water’s Loop customer service team stepped up to take a dedicated approach to dealing with indebted customers. Loop was said by the judges to have made real improvements in real time.

Utility of the Year

Winner: Wessex Water

The judges praised Wessex Water was driven by a will to improve that meant it did not stop at excellent performance.



Rewarding achievement at the networking event of the year

Previous Winners 2010


Environment award

Winner: Drax Power - towards a low carbon economy, whilst delivering reliable supplies of electricity

Drax embarked on biomass co-firing by simply mixing a small amount of biomass with coal before it was pulverised. From there an R&D programme has seen progressive increases and Drax Power is now investing in biomass firing to a level not seen anywhere else in the world. The company now has an equivalent 500MW of biomass capacity and it has cut emissions from the site by 12 per cent. his was an innovative project and it resulted in “massive reductions” in carbon dioxide emissions, the judges said.

 

Supply chain excellence

Winner: Aquatrine Supplier Association - Exceeding government sustainability targets

The grouping of Kelda Water Services Defence, C2C and Veolia Water met MOD targets to reduce water use on its estate by more than 25 per cent. It went beyond leakage tracking to undertake water audits and work with other suppliers to improve water efficiency. The judges praised this project for bringing together diverse partners. It built strong relationships and the collaboration brought results more than a decade ahead of schedule.

Highly commended:

Drax Power
- introducing sustainability standards to the biomass supply chain


Marketing initiative of the year

Winner: Thames Water - ‘bin it - don’t block it’ campaign

The company aimed to take a fresh approach to an old problem, and achieved major coverage across the media, including contacts with established TV programmes, new media, and live action coverage of work in the sewers. The judges saw this as a “creative” and “well thought out” campaign that resulted in “great coverage”

Highly commended:

Southern Water - Fighting the FOG

 
Training award


Winner: British Gas - Underpinning Knowledge Testing Programme

British Gas wanted to move safety on from a single “driving test” to give engineers a real understanding of their safety performance. Instead, it developed a programme delivered direct to engineers laptops that would assess underpinning safety knowledge in a constantly changing environment. The responses also gave line managers a deeper understanding of the safety performance of their teams. Judges praised the fact that the project was based on a business need, and it brought “clearly identified benefits”.

 

IT initiative of the year

Winner: Yorkshire Water - architects of our own success - reservoir safety

The project delivered an innovative IT system that would support compliance while improving efficiency. The solution has delivered a technical framework of many subsequent asset management initiatives. “There are real benefits in this solution”, said the judges. It demonstrated staff reduction, but with no reduction in safety performance.

 

Utility Company of the Year

Winner: Wales and West Utilities

A very strong shortlist for this award saw intense discussions among the judges. The winner was seen as making a strong impression from a standing start when it took over gas networks from a longstanding incumbent. The company had successfully rationalised a raft of different computer systems – without adversely affecting customers - and has built strong forward-looking teams throughout the business.

 

Customer care

Winner:
Loop Customer Management - Yorkshire Water Contact Centre

The company trained its staff so they could respond to any call coming into the contact centre, and simplified access for customers to just one number. They cut down on “press one” options, instead steering calls to a real person. The result was that a majority of calls were resolved on the first call. Resolution on the first call more than doubled to 86 per cent for water and 82 per cent for wastewater, and hit 98 per cent for billing inquiries. This was a “clear winner”, leading to a big improvement in one-call resolution. This project “could be a model others pay attention to”, said the judges.


 

Team of the year

Winner: Thames Water - Operations Management Centre Programme Team

Thames Water moved 500 people from 24 locations to a single new centre, and recruited and trained 100 new staff, in just five months. As well as the functional requirements of the move, it was necessary to capture, document and standardise over 400 processes, and to ensure that field and service teams understood the operations and relationships with the new centre. Judges noted that there were big logistical impacts from this project that affected staff as well as customers. It brought high customer benefits, and resulted in happy employees too.



Community initiative of the year
 

Winner: EDF Energy & Citizen’s Advice Bureau Devon and Cornwall Energy Project

The company leveraged an existing relationship with CAB. It seconded a customer centre manager to the CAB to help set up a telephone advice service. In the second phase advisors throughout Devon and Cornwall were trained to provide advice on energy debt and fuel poverty. The service now provides more expert advice and serves 2000 additional clients annually. The judges praised the company for working with CAB, saying it made it easy for the community to access information. The project “obviously had a real impact in helping those in need”.



Capital project management


Winner: Thames Water - Coldharbour Lane Foul Sewer Flooding Alleviation Scheme
 

The company and its partners alleviated flooding at 3,500 properties in Brixton. The project was completed on time and under budget, although it required planning approval for two pumping stations and involved large tunnelling efforts beneath busy streets full of services. The judges said this was a difficult project well completed. Success factors included delivery at 12.5 per cent below budget.


Rewarding achievement at the networking event of the year

Previous Winners 2009

WINNER 2009

Community Initiative of the Year
Winner: Yorkshire Water

 
Environment Award
Winner: Veolia Water

 
Marketing Initiative of the Year
Winner: Npower

 
Team of the Year
Winner: Northern Ireland Water

  
Capital Project Management Award
Winner: Alliance plus, United Utilities

 
Training Award
Winner: Eon Engineering Academy

 
Change Management Initiative of the Year
Winner: Thames Water

 
Customer Care Award 
Winner: United Utilities

 
IT Initiative of the Year 
Winner: Thames Water

 
Utility Company of the Year
Winner: Severn Trent Water